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johan.olivier johan.olivier

1 reviews | Active since Jul 2017

05 Jan 2018, 11:45

Standard Bank should not be in business!

I have just started a business, and I need to wanr all potential people who want to start any business today to never consider Standard Bank as their business partner. The process of opening accounts was fairly good, but from there the support and service were non existing. As all business owners know, to get started is in itself a very difficult and tedious process, and the day you open your doors the last thing you want to struggle with is your bankers. Any business need to accept card payments and this is where my nightmare with Standard Bank started. Firstly, they made appointments for the installations and the the technicians simply did not arrive for the first couple of appointments. They day they actually did, they send a lady, extremely unprofessionally dressed, chewing gum while talking to you, and simply left the machine with no training on how to operate at all. It is really simple to operate these machines, but still one need some kind of comfort that you are doing things right. Then we tried to get pre-paid services active on the machines as there is a definite need in the area we operate. What a nightmare. Now, weeks after talking to so many people, getting different advice from so many people, their merchant department sending you from pillar to post, we still cannot sell pre-paid services. The best and last straw was today when we phones to update our insurance policy now that all stock are in the store. And yes, this might sound unbelievable for a company like Standard Bank, but it is true. When someone eventually picked up the phone in their call centre the lady said they cannot assist today as the department is out of office and their is only 1 person that needs to deal with all queries....Can you believe this!!! What if I have a breakin tonight and all my stock is ******? Will Standard Bank backdate my cover....I seriously doubt it. To the public out there...be warned...Standard Bank is the worst when it comes to business banking!!

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Replies (3)
Standard Bank
Standard Bank's reply05 Jan 2018, 11:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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jj
johan.olivier johan.olivier's update05 Jan 2018, 12:01
Reviewer Update
And then Standard Bank comes with a general computer generated reply to you comment??? Just shows how serious they are in NOT solving their clients problems!!
jj
johan.olivier johan.olivier's update13 Mar 2018, 16:37
Reviewer Update
Nightmare continues!! I honestly hope the public out there read these reviews and make proper decisions before they decide to do business with Standard Bank! It is now 3 months since I started my business, and I am one of those very fortunate people that are experiencing tremendous growth sine I opened my doors. It is one of the best problems to have in the world I suppose, and it is not easy to keep up and ensure one still delivers great customer service whilst experiencing this kind of growth. One of the thing I urgently had to do because of this is get a 2nd card machine installed in my shop. I really hoped that the problems I experienced in getting the first machine to work properly (which took no less than 2 months for Standard Bank to get right), will be something of the past and that they have learned from their mistakes, but guess what!!! It seems to be even worse. They AGAIN simply dropped the machine off and off they went. At least it worked for a day or so...not with all the services installed, but at least I could process transactions. I again had to go through their call centre to try and get the problem solved, and as always it was an absolute nightmare trying to deal, and even explain to the call centre what my problem is and that all services are not loaded. Promises were made that it will be resolved the same day....4 days later and as always...nothing was solved. I had no choice today to again call them as now the machine again cannot process any transactions. As always they simply put you on hold...today during one call I was put on hold for 10 minutes, and again....problem still not resolved. One lady also thought it be professional to start getting sarcastic during the call, and at that stage I simply gave up, so I am still nowhere and my business is loosing money, client service is going down the drain, which no doubt will have longer terms negative effect!! My current banking fees is now close to R10 000 a month, and when one pay these kind of fees you definitely expect some kind of service, but I really want the public to understand that Standard Bank DOES NOT care. They are more than happy to take your money, sometimes even withhold payments due to you (you can imagine how much interest they save by doing this as I think they do it to hundreds of thousands of clients...which by the way must be ********* and should be reported to authorities,,,but I will deal with that at a later stage), are NOT interested in solving your problems, and when you start talking about the damages they cause your business they simply take absolute no responsibility. I am in the process of moving to another bank and can only pray that there is still a bank out there that cares, but in the meantime I have to continue with my business and deal with Standard Bank. Moving Forward with Standard Bank is NOT possible. Stay AWAY and very carefully consider your options!