Standard bank should have wheelchairs

Yesterday my friend Mrs Green had to reactivate her new credit card which took 10 weeks I went into the bank and told them that Mrs Green was in the car she needed to reactivate her card the manager came to the car and tried to help her but only to find that we really needed to go into the branch we eventually took Mrs Green out of the car before whipping our eyes she fell in the car park grazed her foot totally shocked we then went home what can be done about that surely there must be a way in which these clients can get help standard bank should have a wheelchair in there branches for these clients we still have not got the card sorted and now what ????