Standard bank should close down

I send review last week and I am still not assisted, Hello peter tried to call but I was not available, then I provided preferred time to be contacted but no one contacted me.

I have a home loan with standard bank and I made extra payment last year. They only arranged that the payment should last 6 months and my six months ended on the 20th of February 2024. I contacted standard bank requesting for the extra remaining funds, they advised me to apply for re advance. When I called to apply for readvanced the lady who was assisting me advised that I do not need a readvanced but I need access bond. When I was transferred to the consultant who will be helping with access bond, I was advised that my profile is blocked and they can only unblock it once they have send an evaluator for the property. My frustrations are I have been send from pillar to post and I am advised that I will only be helped on the 4th Month 2024, because that system generated request. I have asked a consultant to speed up things, she said she has and the query is on escalation. Standard bank do not train their employees properly because I have been advised incorrectly many times. They do no care about client service. The money I am requesting is extra funds that I have payed and the arrangement I made has passed but they do not want to give me back what is due to me. I am not asking for the bank to borrow me their money but to make the money that I payed extra into the account be made available. I contacted the on the 25th of March 2024, up today nothing have been done. Standard bank is really messing up with peoples life, as I am in need of that cash.