Standard bank SHOCKINGLY TERRIBLE SERVICE

The worst service from a bank have ever received. I tried to open an account online with Standard bank today. I completed it over their online service. No reply received.OK,,,,already such ****py BS service,,,but I attempted to redo the application GUESS WHAT??? Now it says go into a branch... ***??? I am so highly teed off now cos their systems are messed up .WHERE DID ALL MY PERSONAL INFO GO TO???? I reallly do not mind now staying with my current bank Capitec,,miles apart in good service than Standard bank...SOMEONE TAKE ACCOUNTABILITY AS WORD OF MOUTH IS POWERFUL,,TERRIBLE SERVICE...Is this the way you treat me or prospective clients.cos it's a JOKE....