Standard Bank shockingly poor customer service

Can a senior manager at Standard Bank PLEASE intervene. My daughter has been struggling for more than a week to get access to her account via the Standard bank app. Apparently the sign in method changed last Monday which resulted in a widespread problem for Standard Bank clients. She has had a week of frustration of being shoved from one person to another. Her first port of call was the customer service line and after 25 minutes was told that the problem cannot be resolved and needs to be escalated. She visited the Pinelands branch and was immediately given a phone to again call customer service, however, the phone had a technical problem. The next morning she again phoned customer service and after some 20 minutes of the consultant ending up not being able to resolve the problem, he dropped the call. The next day she again visited the Pinelands branch and was again given a phone to call the customer line. After 40 minutes on the phone the problem was still not resolved. At this time, some 7 days later, after almost hours on the phone with customer service, several visits to the Pinelands Standard Bank branch, after several escalations within the bank and my daughter repeatedly being told to be patient buy the Pinelands branch personnel, the problem has still not been resolved. It has become clear that the customer service consultants in the call centre and Pinelands branch personnel either do not have the influence, the skills or the inclination to resolve the problem. Hence the intervention of a senior manager is now required. As a result of the delay on Standard Bank’s side, my daughter’s need to do financial transactions has now become desperate. Please do not respond to me informing me that you cannot deal with me because it is my daughter’s account. I don’t want you to deal with me, I want you to resolve my daughter’s problem now and not keep referring her all over the place.Can a senior manager at Standard Bank PLEASE intervene. My daughter has been struggling for more than a week to get access to her account via the Standard bank app. Apparently the sign in method changed last Monday which resulted in a widespread problem for Standard Bank clients. She has had a week of frustration of being shoved from one person to another. Her first port of call was the customer service line and after 25 minutes was told that the problem cannot be resolved and needs to be escalated. She visited the Pinelands branch and was immediately given a phone to again call customer service, however, the phone had a technical problem. The next morning she again phoned customer service and after some 20 minutes of the consultant ending up not being able to resolve the problem, he dropped the call. The next day she again visited the Pinelands branch and was again given a phone to call the customer line. After 40 minutes on the phone the problem was still not resolved. At this time, some 7 days later, after almost hours on the phone with customer service, several visits to the Pinelands Standard Bank branch, after several escalations within the bank and my daughter repeatedly being told to be patient buy the Pinelands branch personnel, the problem has still not been resolved. It has become clear that the customer service consultants in the call centre and Pinelands branch personnel either do not have the influence, the skills or the inclination to resolve the problem. Hence the intervention of a senior manager is now required. As a result of the delay on Standard Bank’s side, my daughter’s need to do financial transactions has now become desperate. Please do not respond to me informing me that you cannot deal with me because it is my daughter’s account. I don’t want you to deal with me, I want you to resolve my daughter’s problem now and not keep referring her all over the place.