FH
Fiona H
1 reviews | Active since Feb 2025
18 Feb 2025, 12:09
Standard Bank - shocking service, in fact it is NO SERVICE!
i have been trying to get some payments reversed that went into a closed account, since the beginning of the year. Payments Reversals at this email, *** did not respond. Then I mail Complaints Resolution at ***. and can you believe it! Complaints Resolution don't come back to you and help you resolve your complaint!! You need a Complaints department to deal with their complaints department! Standard bank is the worst bank out of all the banks available. I closed my account with them, I know many who are doing the same.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
18 Feb 2025, 13:11Dear Fiona H,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Feb 2025, 13:11
Official
Dear Fiona H,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
FH
Fiona H's updateReviewer Update
18 Feb 2025, 13:13Thank you very much, I appreciate that.
FH
Fiona H's update18 Feb 2025, 13:13
Reviewer Update
Thank you very much, I appreciate that.
Standard Bank's replyOfficial
18 Feb 2025, 14:41You're most welcome Fiona:)
Standard Bank's reply18 Feb 2025, 14:41
Official
You're most welcome Fiona:)
Standard Bank's replyOfficial
18 Feb 2025, 16:06Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply18 Feb 2025, 16:06
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
19 Feb 2025, 18:11Dear Fiona,
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply19 Feb 2025, 18:11
Official
Dear Fiona,
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
***