Standard Bank shocking service

I was informed that our business account must be FICA compliant again. I received the forms on the 28th of January 2025 and returned them immediately. A form for my husband, who is the owner of the business, A form for myself, who has signing powers on the account and proof of address for both of us. I was then told we had to fill in and sign a cohabitation form, which we did and sent straight back together with a copy of his ID. On the 13th of Feb. 2025, I had to pay my staff via EFT and could not do that. On the same day my husband could also not buy with the debit card. I immediately went to Standard Bank Claremont, Cape Town where I was told that the account had been frozen and they can not help me, I have to email Mr. J Le Roux, which I did and received an email back stating that he was out of town and will be back on the 19th of Feb. 2025. On the same day I received an automated reply saying I have to contact Client Services at Standard Bank, which I did. I then received two CASE numbers. I have emailed all the relevant departments that has to do with this matter ie: Complaint resolution, IB support at Standard Bank, Enterprise direct Western Cape, and emailed Mr. Le Roux almost every day. I went to speak to the bank manager at Kenilworth Centre Standard Bank, twice, he did his best to find out why our account has been frozen. but could not find out anything further. It has now been two weeks that we could not do any work, not being able to use the debit card and I had to pay the staff from my own savings account at another bank. Everyone we speak to, our customers and the bank staff. says that this is unheard of and totally unacceptable. We have had this same account for 42 years. All I know is that we cannot continue like this. PLEASE CAN SOMEONE HELP.