Standard Bank Shocking Service

It is Shocking but probably expected given the low level of Client Support Standard Bank has , that the Query’s you ask of them go largely unresolved and in fact are brushed aside. Simply put they are Bigger than you and wield the Big stick to put their Customers in their place because they hold all the Card’s. Just reading though many of the over 37000 complaints,, it’s clear that “Customer Service” make up the majority of the statements. My gripe is related to a query regarding my Overdraft Limit that’s been reduced with no reason other than to say I had been informed way back in 2019. Needless to say I’ve asked them to send me the documented proof with no luck except for them telling me I’ve apparently requested it. I have told them that I have absolutely no recollection of that yet here we are. My Overdraft is small, R 11900.00 of which I’ve used R 8000.00. It’s a matter of principle that I get a reasonable response from SB as to why it’s being reduced after being with them for 30 plus years. SB being there in their customers time of need is a joke. They rate top of the log in the most complaints category by a huge margin in an article written by a Business Tech. They clearly only have their best interest’s at heart. God forbid they help or assist the small guys , who by the way is the backbone of any business. So good luck to all those dissatisfied and frustrated Standard Bank customers. Maybe things will change. But at the age of 61 ,I don’t have enough time left here to see it happen. Even if I live to a 100. 🤔🤣