STANDARD BANK SHOCKING SERVICE

I deposited a large amount of CASH into standard bank ATM N1 City at about 12:10 with a bulk deposit on sunday 2nd May, the ATM machine display machine displayed a message, money being retracted and i heard the money being counted, after this, the flip cover never opened, and the machine when back to screen where to insert the card. No receipt was issued for this and all the money disappeared. at 12:16 i immediately requested a mini statement/balance enquiry whereby the receipt did not reflect the deposit. I called the Std Bank Call Centre consultant, which i called three times, transferred me to ***** after specifically mentioned my bulk deposit was retracted, then i had to call again to speak to consultant, which then advised that there systems were offline. I then called after an hour as per there request, when the consultant advised that without exact amount, no claim can be put through, i then lost the plot as their STANDARD BANK ATM system is unreliable as they are unable to give the figure of the amount "not deposited" so IN LIMBO. Utter Bull**** and shocking service by STANDARD BANK. So my money is WHATEVER. You telling me the ATM cant see the times i gave them specifically that i stood at the ATM while trying to call them.. 23 MINUTES only me at the ATM. This is how they treat LOYAL customers for 18 years. DEFINATELY MOVING BANKS AND WILL ADVISE OTHERS WITH REGARD TO DISGUSTING ATM SERVICE AND CONSULTANTS ADVISING WE CAN;T CLAIM AND THEIR ATMS ARE UNRELIABLE. (As per consultant, you must count and know exact amount)... UTTER BULL****, the machine will not balance obviously. so where the **** does the money go... space??????

Hope Senior Management Sees this.