STANDARD BANK SHOCKING FRUAD DETECTION

I have had the WORST experience with Standard bank in terms of service in general whether it is at the branch and telephonically. I have opened up a ***** case where R25 000 was ****** from my credit card. Since the ***** case was opened I was informed that I will get feedback within a week. After the case was opened I received 2-3 SMSs daily to inform me that my ***** case is on hold due to unclear transaction. Since then I phoned every day to find out why the case was on hold. I was transferred from department to department and no one was able to assist me or in most cases the line just dropped. Spending hours every day to get feedback. After waiting every day for 30-40min they advise that I should ignore the sms as the investigation is still in progress and should receive feedback within 3 days. Today I was contact to inform me that my case will be close and that only 50% of my money will be paid back as I approved these transactions. They advise that a OTP was sent to my phone to approve these transactions. The SAME amount at the SAME place was deducted 8 times off my account overseas. I NEVER received an OTP and WHY would I approve 8 OTPs for overseas transactions? Why would Standard Bank not immediately flag the transaction the 2nd time if you see the same amount at the same place AND overseas? Why was these transaction not stopped ASAP and a ***** team is made aware of these transaction to stop it and contact me. If these transaction was picked up early enough all of this could have been stopped. After my last communication with the ***** team they advise that they will provide me with a email that I can use to contact them for more information as they cannot assist me anymore. Until now no email was received. Currently number 30 in the queue again trying to get more information. HOW can they allow 8 transactions be approved with a hour. Where is there protection? How can they say I approved the OTP? Why was this not stopped? WORST of all these transaction happened on the 25th of January – only on 8 February did they send me a message saying potential ***** on your account? It took them 2 weeks to figure out there is potential ***** and then they say I approved 8 transactions? Any other bank would have flagged it IMMEDIATELY as they happened? R25 000 down the drain??? THANK YOU STANDARD BANK!!!!!