Standard Bank Shocking Customer Service

The best would be to email me as my phone rejects all unknown numbers because of the amount of spam calls I receive. So please email me and give me a contact number, not the general number, and I’ll get back to you no problem.
Email is ***.
I await your email.

Or send me a sms with your email address and I’ll get hold of you.
Thanks

And just like the service I never received from the Branch so the same promised at 16.35 yesterday still hasn’t happened. How unusual. Sent my email address and they could sent a SMS or Watsapp but Nothing.

Their response yesterday 👇👇👇

Good day Cherokee

Thank you for the above update.

Our consultants will reach out to you as soon as possible.

Warm regards
Standard Bank Hello Peter Team
***********

Apparently nobody knows what “As soon as possible” means.
I give up. Time to move on after more the a Decade.

Hi Standard Bank. It’s now the 6th March and still waiting patiently for your response via email. Do you now get my point about the service. Shocking. Seriously

This is The Standard Bank 3rd response to the 2nd reply I have sent them today. In that reply it includes my ID number and full Name. 👇👇👇👇

“”We will need your ID number in order to request our Sales team to assist with this request. Our team will also need to authenticate you as part of our security measures, alternatively you can speak to your banker if you have been allocated one, or you can visit your nearest branch to be assisted effectively. We trust the above is in order””. So ID number was already supp**** 😳😳😳
This is my 3rd response to that email. Pretty self explanatory. The level of incompetence knows no bounds!!!

My Response 👇👇👇

“””This is now getting ridiculous. You asking me for my ID number but I’ve sent it to you in the previous email message. Don’t you read your emails? The reason for posting on Hellopeter was the fact I have been to a branch Twice and promised that this issue would be resolved. This hasn’t happened and after numerous phone calls nothing has been done Now it’s becoming a Circus. Thank goodness I have all the emails and correspondence with you guys. Nobody would believe the joke you guys call service. The level of incompetence is astounding. I’m a small private customer and it’s impossible for me to do anything with Standard Bank. I will be posting copies of the correspondence on Hellopeter and other such sites to backup my original Hellopeter post. I hope that anyone who reads it will be spared the embarrassment of having to deal with Standard Bank.”””

I have since had another reply to this email along the lines it’s now going to be passed on to another person. See below. 👇👇👇👇

“”Thank you for sharing your ID number with us. We will follow up with the team which has escalated this matter. Our team will be in touch with further feedback.”””

Unbelievable!!! This after them asking me to please be patient and give them a chance, which I did for 6 days .

I’m a private customer asking for a simple service to be restored and cannot get any straight answers. I seriously pity anyone who has a business account with them.

Hi here is an update on has transpired.

It’s thanks and quite sad to the Hellopeter Platform that I have finally been contacted by a Real live Person.

The Manger or the Constantia Branch of Standard Bank Called me after being made aware of the issue.

I personally like to thank Her for the professionalism in which she dealt with me and my query. 99% of the simple query I had could have been dealt with in very beginning.

On the subject of Standard Bank and their Customer support services it a completely different situation.
The way customers are subjected to endless delays and emails that simply go nowhere. This applies to the General Call line. The Consultants aren’t trained well enough to deal with the slightly more complex issues. (My particular Overdraft query) being one. Constantly transferring me to people who don’t deal with the particular issue of ending up speaking to a software engineer in Welkom. Hugely frustrating and time consuming and Zero outcome.

If anything has come of this I believe it highlights the importance of Providing a proper Platform for customers to query their particular issues and not simply passing us on to the next person to merely get rid of a “problem “ customer.

The Hellopeter Platform has helped this process come to a sort of solution. So thanks for that.

While writing this response I received another call from the Constantia Branch Manager at 17:45. She just called to let me know the progress of my query Now that is what service is. Well Done. Had this been the case weeks back I would not have had to write about it.

While I cannot change my star rating I’d Give them a 3 star rating thanks to actually being able to speak to someone who is in a position to assist me with my query.
The rest is up to the Company to rectify and make a lot more Customer Friendly Service.