Standard Bank SHOCKING AND USELESS

My account was hacked and another party paid for Showmax via my account. I went into the bank to report it. They immediately cancelled my card. Great but don't tell me how I'm supposed to use my account whilst I wait for another card. They then cancelled my Netflix account (****ing idiots) I report the ***** and fill in documents and forward them to their ***** department. I have since mailed 15 times. Phoned 20 times. They REFUSE to put you through to the relevant person to assist you. NOW I SIT WITH SWEET ****ALL WAY OF SORTING THIS ***** OUT