Standard Bank Sharing people's Confidential information others

<p>2016, 19 December, I managed to find out that someone within the STD bank created settlement statement amount for my car without my consent, I then reported the matter to the standard bank(Service Request no: ********** 896). According to the investigator, she cannot identify who created the settlement statement and where this information was sent too, I settled the outstanding balance of my car on 27 of January 2017 which I called them again then (Standard bank personnel) they promise that they will not deduct my account but still continue deducting my account for the car that I don’t owe. Yesterday they deliver the settlement letter as they promised, I then open the settlement documents, I discovered that the ID copy that is attached is not mine and it’s certified by the STD bank. According to POPI act, it is not allowed to share confidential information with other people, so why stand bank share customer confidential information such as ID number or Certified Id copies? The id copy is for my Luthuli, Bridging confidentiality agreement is not the crime is according to POPI act? I am closing all the accounts from STD bank as from today.</p>