ML
Mona L

1 reviews | Active since Sept 2019

02 Feb 2021, 11:21

Standard Bank sharing data and incepting Insurance with Hollard without customer consent

It is really disappointing and scary to learn that Standard Bank gives our personal data to brokers and Insurance companies without our consent to incept insurance policy covers without our consent, especially in these days of data ***** and identity theft. I was surprised by a Standard Bank Motor Assist Cover (SBMAC) insurance policy schedule in my inbox fully underwritten and costed at R1112.63 per month, with the full details of my vehicle, VIN number and all, addressed to me an incorrect postal address (an awkward mix of characters from my old and current address) and taken out for me by Standard Bank through Hollard Insurance from an email address ***, effective from 1st of March unless I cancel it by sharing yet more of my personal data (confirmation of vehicle insurance cover) with this unknown party appointed by Standard Bank. I initially assumed ***** until I called Standard Bank and the confirmed it to be a process followed if a customer does not confirm insurance cover (which I obviously did before I took delivery of the car 3years ago). I had not received any calls, sms or email from Standard Bank nor the broker nor Hollard requesting confirmation of cover before. The Standard Bank VAF advisor “advised” that she did not know much about the process and that I should follow instruction of the email. I followed advise and emailed my current confirmation of cover and called SBMAC/Hollard to understand more around this process. I spoke a lady by the name of Floella who I asked to confirm the process and data received from Standard Bank. She said they have been calling me to confirm the cover as is inow a new Standard Bank VFA process to confirm vehicle insurance annually. To my surprise my phone numbers they claim to have received from Standard Bank are office numbers from previous employers of more than 5 years ago. Very strange as I am a current Standard Bank customer and they have my current phone numbers. They claimed to have also emailed me in Sept last year. I asked for a copy of that email and proof of cancellation of the new cover that I did not consent to, and that I had now shared proof of insurance. Floella advised that she has emailed both, I refreshed my inbox and before I could tell her that I had not received the emails my call was cut off. I am still awaiting cancellation as I would hate to debited for the ********** cover. This is appalling and disappointing of a big corporate like Standard Bank to be conducting such ******* arrangements, leaking customers’ personal information.

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Replies (2)
Standard Bank
Standard Bank's reply03 Feb 2021, 00:43
Official
 
Hello Omphile 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
*** 
*** (fax)
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ML
Mona L's update04 Feb 2021, 11:54
Reviewer Update
It is dissapointing that I have not been updated on this query and, instead I am being sent from pillar to post between Standard Bank Insurance brokers, Hollard and Brolink....This is too sad to say the least that customers are being taken advantage of by big corporates. Is it difficult to share proof of cancellation of this Standard Bank Motor Assist Cover insurance that was never communicated to me nor did I ever consent to?? I shared proof of my current comprehensive cover as requested but it is still difficult for Standard Bank, Hollard or Brolink to cancel. They have made the cancellation process so tedius and exhausting perhaps to tire customers so that they can still getaway with the premiums that I have now realised were added to the vehicle monthly repayment before I was sent the policy schedule. This Motor Assist Cover is pure intentional ***** by Standard Bank, Hollard and Brolink . I hope someone investigates you and gets to the bottom of this before more innocent customers suffer the same ***** and bad experience #ItCantBe!!!!!