Standard Bank Settled account still not closed after more than a month

I have a revolving loan with Standard bank that I managed to settle the month-end June 2020. I had taken a discount as offered by the standard bank legal team. To my surprise, I was amazed by debit orders still running in July which I reached out to the bank to have it resolved. I was referred to the legal division who did a whole back and forth referring me to other divisions to have this sorted. The whole month of July ended without any changes occurring. Beginning of August another debit order ran in my account. By this time I am fuming because no constructive feedback and timelines are given to close the account and reverse all the debit orders. I have been waiting for a period that will now be close to two months to have the account closed and money paid back into my account and a settlement letter. This is bad service at it's best, to add to that the agents that assist have so much attitude as if it is my fault. I have never gotten such bad service from a bank, a reputable one for that matter. When it's the customer owing, the urgency is beyond fast, however, when funds are owed to the customer and accounts need to be settled the service is below par. I am really disgusted with the service