CH
Clifton H

1 reviews | Active since Aug 2015

13 Oct 2015, 11:56

Standard bank setting the standard

I'm a platinum account holder at ABSA. My wife and I had to create four accounts for our four separate trusts and were planning to open the accounts at ABSA. Upon arriving at ABSA Hatfield, we were promptly dismissed and informed that the earliest they will be able to assist us would be the twenty sixth of October, nearly two weeks later. <br> We walked out of ABSA and into Standard bank, and I am very glad we did. Within a couple of minutes a friendly and professional lady named Dianne de Waal was checking that we had the right documentation and started setting up the accounts. As setting up four different accounts with different access is a timely endeavour, Dianne showed that she valued our time and asked if we would like to return at a later point to sign. As we were only available on that day, she made an extra effort to make sure everything was ready the same day in order for us the sign all the documents. We received an email today, one day later, stating that the accounts are ready for activation. <br>

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Replies (1)
Standard Bank
Standard Bank's reply13 Oct 2015, 15:20
Official
Hello crazycry0gen,

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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