Standard bank servise is a nightmare and unprofessional!!!

I got my mom a funeral cover from standard bank since 2004. On the 14/03/2019 I called to upgrade the cover and change the banking details. Standard bank continued using old banking details and I was charged unpaid debit order fees!

I spoke to the following people : Moses Matlala on the 14/03/2019 Prudence on the 02/04/2019 Mathapelo on the 06/05/2019 who hang up on me and I laid a complaint with Luyando on the same day.

Sechaba on the 10/05/2019 who confirmed that the banking details were updated and will arrange debit order to go off on the 20/05/2019...the money is still laying in my bank account.

Charlene claimed to be investigating my complaint and will come back to me within 5 working days.. It's now over 8 days.

Only Standard bank knows the status on my mother's funeral cover!!