Standard Bank Services is not up to Standard

On Wednesdays, 15 May 2019, I visited the Standard Bank branch in Woodmead. Of the 6 service desks, only 2 were maned. 10 Customers were in the queue. It took me 1 hour to find out that I need to wait for another service consultant to assist. After another 60 minutes, I was assisted. On Friday 17 May 2019, I visited the Centurion branch to collect a card. Of the 10 service desks, only 4 was manned. When I left after half an hour, 3 of the services desk had the same customers as to when I arrived. Further, in both branches, the queuing system does not work. The waiting customers have to stand for a long time. Judging the pace of the people who assisted me the computer systems were also very slow. Also, people did not work very effectively. Standard Bank needs to shape up there service delivery or to ship out. FNB and Capitect will push Standard Bank out.