Standard Bank Services are the worse and they careless about their customers

Last Year in October my company decided to temporarily lay us off for 3 months. We were given letters to submit to our creditors for a payment holiday. I submitted my letter to standard bank for a payment holiday and submitted the necessary information. I was told that my application is being processed. Now me seeing that im no longer getting calls from the vehicle financing department, loans and credit card. I assumed everything is ok. My company resumed work on the 16th of January 2022. A few days later after that i was given a call by the repossession department, telling me that my car is going to be repossessed because i haven't paid my car for 3 months. I couldn't believe it. I literally went to the bank and explained that i wont be able to pay the car for 3 months but as soon as im back to work i will. No im called by lawyers and repo companies. I've banked with only Standard bank as my main bank because i trusted it but now the service they gave me is so bad im actually shocked. Even the repo people told me that even if i go to the bank it wont help because they've already taken the matter forward and they're no longer involved. At the time they didn't even notify me that my car is going to be repossessed. At least a month notice.