Standard bank services

In January 2023 switched from Standard Bank to FNB and I have been a customer for 14 years. During the last 4 years, I have had bad service from FNB, with the bankers being aloof and impolite half of the time.

Since I was accustomed to the bad service, I received from FNB, I was probably expecting the same thing, but to my surprise, I was mistaken. On December 29, 2023, I unintentionally deleted my Standard Bank app. I then redownloaded the app, but this time I was unable to sign in because I had forgotten the PIN on the card that was linked to my Banking app. On December 30, 2023, a Saturday, I called and was number 101. The banker by the name of Thato, called me back It should be noted that the bank closes at 12:30 pm on weekends.

She was very patient she assisted me with sign-in linking my other card and moving my beneficiaries, I just had to link my other accounts back and she transferred me to another banker in transactions who assists but had tendencies of an FNB banker, she told me that she couldn't link my credit card and I had to ask my banker to assist with that. It was around 13:00 went I sent an e-mail to my banker (Vanessa Moima), I was expecting her to respond on the first week of Jan 2024 since it was after working hours, she called me 15 minutes after I sent the e-mail, and she got me in touch with someone who was able to assist me with link the credit card, not to mentioned that the team had already logged off by the time.

So as the prestige account holder, I was extremely impressed with the service I received from the team considering it is festive you don't expect the team to log back on to assist.