J5
Jay 567

1 reviews | Active since Mar 2021

28 Jul 2023, 18:37

Standard bank services

Worst banking service ever. App always crashing and services never working!!! Any and every service is an extra cost with extremely high amounts. Doesn't make sense for you to be paying for your own rewards that doesn't reward you in any way!!! Very old fashioned services in going to the bank to change details or anything simple, once you get to the bank you then wait a minimum of 2 hours-That's if you're lucky!!!

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Replies (2)
Standard Bank
Standard Bank's reply29 Jul 2023, 08:19
Official
Good Day Jay 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply31 Jul 2023, 15:57
Official
Good Day 

We hope you are well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team