JM
JJ M

1 reviews | Active since Jul 2011

27 Jan 2020, 15:18

Standard bank service very poor

I told Std bank I will close my account becausd it is worthless. They wouldn't give me a credit card loan or overdraft, while all other banks does.

I opened a Capitec account and didn't use Standard obe anymore but still each month they charged me iver R200 in bank charges. They even charge me R65 for overdraft facility when I don't even have that facility.

I tried to close the account at the brance which was a very difficult story. I wanter to open a mymo account instead, but the app application kept being rejected I went back to branch and they said once the original account is closed I mut apply online again. I wanted to directly open the mymo but they insisted to do it online again. Again the application only went halfway and then stopped Today went back to thw branch and there is a long queue and they dont want to help. WHY AM i not allowed to open the account online? Standard bank went down with service delivery and got even worse than cell c.

It us horrible

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Replies (2)
Standard Bank
Standard Bank's reply29 Jan 2020, 03:01
Official
 
Hello JJ
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Feb 2020, 11:09
Official
Dear JJ

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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