Standard Bank service very disappointing.

Standard Bank has deteriorated hugely over the past 10 years and I am starting to wonder whether tp shift my business elsewhere. First of all they have done away with what I thought was a very necessary security feature i.e. sms notification of logging in to my internet banking. My next complaint is about my tax certificates for home loan accounts and money market accounts. Why are these not sent to me automatically via my email? Or alternatively downloadable online? So I have to phone to get my tax certificates which takes a long time because they have to verify who I am. They do always ask me if I have the app which may allow me to obtain the tax certificates without phoning them. However I am not comfortable using the app because I have heard of huge ***** being committed via the apps. I am able to download my tax certificate for online share trading from their website. Why can I not do this via online banking. It used to be possible but not any more. Now because verification of my ID failed today I have to call tomorrow and hope that i will then be successful. More time wasting.