Standard Bank service sucks!

Really, as a customer of Standard Bank, I deserve better – the public at large deserves better. Emailed queries go unanswered, despite automated responses assuring you that someone will get back to you within 24 hours. (It would be nice if they simply got back to you.) Phone calls either go unanswered, you sit in a long queue and then when you select the option to have someone call you back the never do, or you when you do get through you get transferred all over the place until eventually the call is cut. And that's just get some answers on a general banking query. Never mind their insurance broking. That's just as chaotic a story. Accounts are outsourced, and then outsourced again and telephone calls invariably end up getting cut off. Wake up, Standard Bank! You are not too big to fail. Surely you've learnt that lesson from the American banks?