Standard bank service sucks

I sent instant money to a friend at 9:14 today and didn’t receive the sms so I thought I made a mistake with his number a double check the number was right. It took me 22 mins to speak to someone then found out they had to transfer me to another department even tho I called the number that was sent to me to confirm that I had sent instant money which assumed was for instant money call centre but clearly standard bank thinks **** you I should wait 22mins to found that out instead of sending the direct number. It the took 6 mins for the other call centre to pick up so they could could fix there problem and why it is that I can’t see the voucher number in my instant money transaction in the app or at least chat to a consultant thru the app I spent R100 just to fix there problem. Yesterday had the same problem with FNB do you know how long it took to fix I called and answered in 30secs , in 1 minute the problem was solved I just switch everything the FNB , standard bank my left ass!!!!