1 reviews | Active since Dec 2013
Standard Bank - Service sinks to a new low
I have done several reviews on Standard Banks failure to resolve the problem with Standard Bank not resolving my problem with my Standard Bank Credit card not connecting with the OTP site which is stopping me from buying from Takealot plus various other organisation. This matter has been going on now for over a month and no real assistance from Standard Bank. Today I received the following email.
Good day Mr ……….. Please be informed we cannot assume the problem lies with Standard Bank. We therefore requested a screenshot of the error which we have not yet received. Please may you check with Takealot, as the platform belongs to them. May you also check with your service provider, as to why you not receiving the OTP. This matter will be closed on our side.
This was my response to their email
Good day
With regards the below email please can you advise on the following: How can I assume that the problem does not lie with Standard Bank when my card does not connect to other OTP sites as well, ie SANPARKS I am 72 and dont know what a screenshot is. Why dont you advise me how to do it. I have copied and pasted the message that I get on my computer and sent it to you several times. I checked with Takealot before I asked Standard Bank to resolve the problem. I have checked with Talealot several times since then and they have confirmed that the problem is not with them. Who is my service provider with regards the OTP, surely it is Standard Bank. Why have Standard Bank had other problems with "Gold Credit Cards" Why dont you just send me a new Credit Card and try and settle the matter
The matter is far from closed. Your below email will be posted on HelloPeter together with my response. I have emailed the Standard Bank Dispute Resolution Centre, but am awaiting a response. I have done this as this is a requirement prior to taking the matter to the Bank Ombudsman
We refer to your previous review, and requested further information from you, which you have not provided.
Kind regards
We refer to your previous review, and requested further information from you, which you have not provided.
Kind regards
Yesterday I connected to a top IT company via Team Viewer and they tried my card using their Internet Provider, different browsers including mine( Google Chrome) plus Firefox and Bing and others and they to could not connect with acssb.bankserv.co.za.
I then investigated the matter further and established that acssb.bankserv.co.za is a company that provides a service to several banks.
The bottom line is the fault does not lie with me or anything to do with me, but squarely with Standard Bank who have advised that the matter is closed. As the IT company said the problem with the banks "call centre" is that they nothing about IT . Standard Bank did say that they would get their IT Department to contact me within 24 to 48 hours and that was almost 3 weeks ago.
So if I am wrong I will apologize to Standard Bank on HelloPeter plus every other means but will Standard Bank sort out their problem and apologize to me for over 50 emails and phone calls to them, the time taken to write negative reviews on HelloPeter plus the frustration of trying to buy items without success I am 72 and am a high risk person from Covid and just when I need my card I cant use it. I dont do internet banking and my Credit card has not been working for nearly 2 months but works fine at a merchant. .
Yesterday I connected to a top IT company via Team Viewer and they tried my card using their Internet Provider, different browsers including mine( Google Chrome) plus Firefox and Bing and others and they to could not connect with acssb.bankserv.co.za.
I then investigated the matter further and established that acssb.bankserv.co.za is a company that provides a service to several banks.
The bottom line is the fault does not lie with me or anything to do with me, but squarely with Standard Bank who have advised that the matter is closed. As the IT company said the problem with the banks "call centre" is that they nothing about IT . Standard Bank did say that they would get their IT Department to contact me within 24 to 48 hours and that was almost 3 weeks ago.
So if I am wrong I will apologize to Standard Bank on HelloPeter plus every other means but will Standard Bank sort out their problem and apologize to me for over 50 emails and phone calls to them, the time taken to write negative reviews on HelloPeter plus the frustration of trying to buy items without success I am 72 and am a high risk person from Covid and just when I need my card I cant use it. I dont do internet banking and my Credit card has not been working for nearly 2 months but works fine at a merchant. .
Thank you for bringing your concerns to our attention.
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Thank you for bringing your concerns to our attention.
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