Standard Bank service received today was the pits!!!!

What I have learnt from Standard Bank Mall of Africa is that businesses should have back up bank accounts with other banks! Or better yet, businesses should not bank with Standard Bank especially where there is one Director. Today, an existing Director was denied access to bank statements for a business that is currently functional, even though she came with proof from CIPC that she is the current Director. Instead she was told that because she wasn't a Director at the time the business account was opened and the initial Director has since passed on, the executor must come to the branch and get the bank statements. I am shocked that a supposedly big bank such as this does not understand the principles of legal entities and their implications! Whilst we are still awaiting the executor (please do mind the running costs and other unintended costs) to eventually make his or her way to the bank, our business has to stop! Someone in Standard Bank needs to explain to me how does this make any financial sense or any sense at all!!! The long and short of this tale is that I would never take my business to Standard Bank