Standard Bank / Service providers - DISGUSTED WITH SERVICE

<p>To Whom It May Concern,</p> <p> </p> <p>On the 14/11/2016 I lodged a claim for damage to one of the bedrooms in my house after the severe rains we had….I received acknowledgement of the claim via e-mail….I received a call from a gentleman saying that an assessor would come out to my property, assess the damage. I never received any calls or any further communication…I then called the gentleman on 18/11/2016 and I explained that no one had contacted me…He said he would come and see me on the 19/11/2016 after 12 Noon as I had a memorial service to attend to….Needless to say he never pitched and I never heard from him again…Several times a week I called Std Bank Insurance and spoke to several consultants…eg….Martha, Yolanda, Garth, Darren, Harry and Thankiso, and not one could help me….the calls where all the same,” I will get back to you”….Eventually the assessor arrived and assessed the damage 6/12/2016.</p> <p>He said he was going to submit the report that evening and I must contact the bank on Thursday 8/12/2016….that is when I started speaking to the consultants....again I was ready to pull out my hair…no report has been submitted…no assessor has been to your house….they will contact the assessor and get back to me…..etc…that is the response I got….I called 16 times until I went on leave 15/12/2016……I eventually gave up as nobody could give me an answer…</p> <p> </p> <p>Late Dec 2016 I received a call from ER Consulting and we agreed for them to repair the damage on the 14/1/2017…..Guess what….nobody arrived……and no contact from them…waited the whole day….</p> <p> </p> <p>I have been paying insurance on my house since 1987 never missed a payment…Have been with Standard Bank since 1977 and this is the service I get….I am absolutely appalled at the service….</p> <p> </p> <p>Just to add, I had visitors from America over the festive season and was really embarrassed at the state of my house…..I also had tickets to the golf on Saturday 14/1/2017, which I declined due to the appointment I had made…and the service provider never showed or contacted me to reschedule. </p>