Standard Bank service plan? Steer clear as far as you can!!! ****!!!

If you thinking of taking out a service plan from standard bank, think again. I have taken my car in for a service this morning as it needs a major service, only to end up with a minor service. They will over promise when you take out the policy and so it seems like a really good plan, only when push comes to shove to actually take your car for it's service, then there is hurdle after hurdle. I have phoned them about 10 times today of which I have spoken to 8 different people, and of the 8, everyone has a different story. They have no clue what is going on and one department will just transfer you to the next department because they don't know something. It is so pathetic to the point that it will make you vomit and suck the living life out of you. They said they will change my km's for the service to 150000km's as my car is 9 years old and only has about 68000km's on it, and so a 150000km service is a major service. So the dealership sent them the quote, of which yet another different person stated that the car should be on the 135000km service after spending the whole morning on the phone with them to change the km's to 150000km's, and said they will cover a minor service. So my whole day on the phone to and fro between the dealership and the service plan department was a complete waste as I now have to drive my car like this in the hope nothing major is wrong when I skip a major service. If you want your last energy drained from you, waste a day for mahala because you on the phone the whole time, spend how much money on airtime and never end up getting what you needed...then this service plan is for you. Otherwise steer very clear of them, they useless all round and will make empty promises that never realize. I can't wait to cancel my "scratchcard subscription"...because you never get what you want at the end. Worst, worst, worst service I have ever received from any institution and a big shame standard bank associates with this, gives them a really bad name.