KP
Karen P
1 reviews | Active since May 2015
10 Oct 2022, 10:29
STANDARD BANK! SERVICE! NONE! ZERO! ZILCH!
My daughter has been trying to report a **** since 20 September 2022 with Standard Bank. She stays in Saudi Arabia so it is very difficult to reach her except via Whatsapp, or Facebook. The payment was made from Standard Bank to ABSA. On the app they sent her a form to complete and an e-mail address. The e-mail bounced saying it doesn't exist and when she tried sending an e-mail to the original Standard Bank contact Abegail and Nyeleti, they never came back to her after multiple e-mails. I tried helping in phoning multiple times on my side, but obviously they don't want to help me as I don't have signing writes on her account - that lady also said she can't help because we don't have a reference number - BUT HOW THE ARE WE SUPPOSED TO GET ONE IF YOU CAN'T GET ANY RESPONSE ANYWHERE!. Eventually I got through to somebody that told me the form she received was the incorrect one, the other e-mail we got was also incorrect and we needed an affidavit. We quickly made one and I got all the evidence together on Friday and sent it through to a new e-mail address. Isn't this supposed to be time sensitive????? I even got somebody from our local STANDARD BANK branch to enquire on our behalf, there IS STILL no answer! It is now 10:30 Monday morning 10/10/2022 and we haven't received anything, not even a response e-mail. I am totally DISGUSTED AND DISAPPOINTED after being a client of Standard Bank for 35 years.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
10 Oct 2022, 10:41Dear Karen
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Oct 2022, 10:41
Official
Dear Karen
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
KP
Karen P's updateReviewer Update
11 Oct 2022, 14:58Wonderful Standard bank contacted us after this review BUT!!!!!!!! Asked us to complete a form (as the previous one they sent us was not the right one) and send it to an e-mail - well, I think at least 15 days too late. Secondly the e-mail address is incorrect - it bounces back! This is NOT the first one, after the first form (which was the wrong form thatwas sent) and an e-mail address was given, this one too was incorrect. Tried to contact that person Nyeleti multiple times after that, and she only came back to us this morning, 20 days later!! I've just sent her e-mails again on the first e-mail she contacted us on....we'll see....
KP
Karen P's update11 Oct 2022, 14:58
Reviewer Update
Wonderful Standard bank contacted us after this review BUT!!!!!!!! Asked us to complete a form (as the previous one they sent us was not the right one) and send it to an e-mail - well, I think at least 15 days too late. Secondly the e-mail address is incorrect - it bounces back! This is NOT the first one, after the first form (which was the wrong form thatwas sent) and an e-mail address was given, this one too was incorrect. Tried to contact that person Nyeleti multiple times after that, and she only came back to us this morning, 20 days later!! I've just sent her e-mails again on the first e-mail she contacted us on....we'll see....
KP
Karen P's updateReviewer Update
14 Oct 2022, 14:40 If I get a heart attack from dealing with Standard banks incompetence will they pay for my hospital costs???????????? Another e-mail from another person: Good day Me Pienaar
I will gladly forward your query to the relevant department.
We apologise for the delay in responding to your query. (THE CASE WAS 21 SEPTEMBER WHICH I EXPECT IS NOW WAYYYY TOO LATE TO TRY AND GET THE MONEY BACK - IS THIS NOT TIME SENSITIVE????)
I have forwarded your query to our ***** Department for further assistance with you query.
You may contact them directly on the below numbers below:
-Telephone number: +***0/***
(I DID CONTACT AGAIN - All I get is more e-mails - Please try to hold on for somebody to help you! If you phone that number, they transfer you to the Investigator's department to hold on for another eon.)
-E-mail address: ***
You will receive feedback from the above-mentioned department in due course.
You are welcome to contact us, should you require further assistance.
Kind regards
signature_***
Karabo Kevin Nonyane
Voice Branch Service
Consumer & High Net Worth SALike · Reply · 1m
I will gladly forward your query to the relevant department.
We apologise for the delay in responding to your query. (THE CASE WAS 21 SEPTEMBER WHICH I EXPECT IS NOW WAYYYY TOO LATE TO TRY AND GET THE MONEY BACK - IS THIS NOT TIME SENSITIVE????)
I have forwarded your query to our ***** Department for further assistance with you query.
You may contact them directly on the below numbers below:
-Telephone number: +***0/***
(I DID CONTACT AGAIN - All I get is more e-mails - Please try to hold on for somebody to help you! If you phone that number, they transfer you to the Investigator's department to hold on for another eon.)
-E-mail address: ***
You will receive feedback from the above-mentioned department in due course.
You are welcome to contact us, should you require further assistance.
Kind regards
signature_***
Karabo Kevin Nonyane
Voice Branch Service
Consumer & High Net Worth SALike · Reply · 1m
KP
Karen P's update14 Oct 2022, 14:40
Reviewer Update
If I get a heart attack from dealing with Standard banks incompetence will they pay for my hospital costs???????????? Another e-mail from another person: Good day Me Pienaar
I will gladly forward your query to the relevant department.
We apologise for the delay in responding to your query. (THE CASE WAS 21 SEPTEMBER WHICH I EXPECT IS NOW WAYYYY TOO LATE TO TRY AND GET THE MONEY BACK - IS THIS NOT TIME SENSITIVE????)
I have forwarded your query to our ***** Department for further assistance with you query.
You may contact them directly on the below numbers below:
-Telephone number: +***0/***
(I DID CONTACT AGAIN - All I get is more e-mails - Please try to hold on for somebody to help you! If you phone that number, they transfer you to the Investigator's department to hold on for another eon.)
-E-mail address: ***
You will receive feedback from the above-mentioned department in due course.
You are welcome to contact us, should you require further assistance.
Kind regards
signature_***
Karabo Kevin Nonyane
Voice Branch Service
Consumer & High Net Worth SALike · Reply · 1m
I will gladly forward your query to the relevant department.
We apologise for the delay in responding to your query. (THE CASE WAS 21 SEPTEMBER WHICH I EXPECT IS NOW WAYYYY TOO LATE TO TRY AND GET THE MONEY BACK - IS THIS NOT TIME SENSITIVE????)
I have forwarded your query to our ***** Department for further assistance with you query.
You may contact them directly on the below numbers below:
-Telephone number: +***0/***
(I DID CONTACT AGAIN - All I get is more e-mails - Please try to hold on for somebody to help you! If you phone that number, they transfer you to the Investigator's department to hold on for another eon.)
-E-mail address: ***
You will receive feedback from the above-mentioned department in due course.
You are welcome to contact us, should you require further assistance.
Kind regards
signature_***
Karabo Kevin Nonyane
Voice Branch Service
Consumer & High Net Worth SALike · Reply · 1m
Standard Bank's replyOfficial
14 Oct 2022, 16:32Hi Karen
We understand your frustration and are here to help. We have escalated the matter and we apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We have escalated the matter and we apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Oct 2022, 16:32
Official
Hi Karen
We understand your frustration and are here to help. We have escalated the matter and we apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We have escalated the matter and we apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
KP
Karen P's updateReviewer Update
17 Oct 2022, 14:26Your first reply was dated 10 October, it is now 17 October???????? Nobody has contacted me directly. In fact, do you HAVE my contact details? It doesn't help if you keep telling me to keep calm and you will get back to me, do your really think JUST trying to report a **** case is supposed to take 27 days???????????
KP
Karen P's update17 Oct 2022, 14:26
Reviewer Update
Your first reply was dated 10 October, it is now 17 October???????? Nobody has contacted me directly. In fact, do you HAVE my contact details? It doesn't help if you keep telling me to keep calm and you will get back to me, do your really think JUST trying to report a **** case is supposed to take 27 days???????????
Standard Bank's replyOfficial
17 Oct 2022, 15:10Good day Karen
We are sorry for the inconvenience.
We have requested our team to urgently look into this matter.
Thank you
Kindest regardsStandard Bank Hello Peter Team***
We are sorry for the inconvenience.
We have requested our team to urgently look into this matter.
Thank you
Kindest regardsStandard Bank Hello Peter Team***
Standard Bank's reply17 Oct 2022, 15:10
Official
Good day Karen
We are sorry for the inconvenience.
We have requested our team to urgently look into this matter.
Thank you
Kindest regardsStandard Bank Hello Peter Team***
We are sorry for the inconvenience.
We have requested our team to urgently look into this matter.
Thank you
Kindest regardsStandard Bank Hello Peter Team***
KP
Karen P's updateReviewer Update
19 Oct 2022, 07:24Is this an automated reply?
KP
Karen P's update19 Oct 2022, 07:24
Reviewer Update
Is this an automated reply?
Standard Bank's replyOfficial
19 Oct 2022, 08:41Dear Karen
We appreciate your reply to our message. Please be aware that the problem has been brought to the attention of the team in charge of investigating *****.
According to information we have confirmed, you have been given an update on the status of the investigations.
After receiving input on this matter, they will offer feedback.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate your reply to our message. Please be aware that the problem has been brought to the attention of the team in charge of investigating *****.
According to information we have confirmed, you have been given an update on the status of the investigations.
After receiving input on this matter, they will offer feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply19 Oct 2022, 08:41
Official
Dear Karen
We appreciate your reply to our message. Please be aware that the problem has been brought to the attention of the team in charge of investigating *****.
According to information we have confirmed, you have been given an update on the status of the investigations.
After receiving input on this matter, they will offer feedback.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate your reply to our message. Please be aware that the problem has been brought to the attention of the team in charge of investigating *****.
According to information we have confirmed, you have been given an update on the status of the investigations.
After receiving input on this matter, they will offer feedback.
Kindest regards, Standard Bank Hello Peter Team ***