Standard bank service levels

Having been a Standard Bank customer for many years my opinion is that the service levels have deteriorated to the point where its time to consider moving my account. When one goes into a branch it no longer looks and feels like a financial institution with a proud history and the impression is that of a second rate side street lending facility. Queues are long as there is never a full compliment of staff. When the staff member has to make a call on your behalf they have to use the Standard Bank call centre as they have no direct lines of communication. I have even experienced a situation where the teller sent me to a phone booth at the bank to hold on for the call center. The customer then has to wait until someone eventually picks up and discusses the matter with the teller and getting to a resolution is like playing the lottery. Why did I go to the branch because the call centre is slow, takes forever and when one finally gets through you get referred to the branch only for the teller to phone the call center what a joke. Service levels are not up to par and in my opinion are disgraceful.