GE
Gerard E
1 reviews | Active since Aug 2020
08 Apr 2021, 10:19
Standard Bank Service levels
Tried to get two historical bank statements on banking app - doesn’t go that far bacj. Then phoned call centre. Had to repeat the two periods a number of times, then was tild ut would take 6-10 working days and then told to hold on. Eventually I was cut off. Went to Durban North beanch following day. Waited one and a quarter hours to be helped! Come on Standard Bank - improve your branch service or add these options into your amazing app.
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Standard Bank's replyOfficial
08 Apr 2021, 16:59Hello Mr Ehlers
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Standard Bank's reply08 Apr 2021, 16:59
Official
Hello Mr Ehlers
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********