Standard Bank service is very pathetic and leading us to *********

I have been with Standard Bank since my university days, holding a student achiever account. The recent bad experience makes me doubt their banking service. Firstly, I discovered that my bank cards (credit & cheque) were lost a day after including my phone, I called to report them and requested new cards. Due to my lost phone, I could only access my internet banking using work laptop due to security codes/ One Time Pin that will be required on other devices. The statement reflected that someone **********ly use my credit card to a tune of R1200, assumingly using a TAP & GO function. I went to Standard Bank branch to seek assistance, they contacted Standard Bank ***** Division for further assistance. I was told by a ***** Division agent, that Standard Bank cannot assist as I reported lost cards after the so called ********* had used my card. The card was used around 10h00 and I reported around 12:00, to Standard bank, they assume the card was with me when these transaction happened. It cannot reported as *****. I was left disappointed by such an encounter!

I then asked the branch consultant, how much is the limit for TAP & GO a day because I was told in 2017 it is R500 when I collected the card. The consultant enquired and gave a figure of R800 and even more depending on thing I don't know. In my case the TAP & GO happened less than 2 hours exceeded R1200, a ********** activity happened. Where were the security features? Yet according to Standard Bank is not a *****! For sure, CCTV footage can be obtained at the shops where transactions took place.

Secondly, I went to collect the cards and requested them to deactivate the tap and go functions. They consultant at the branch, warmly contacted the relevant department of Standard to process my request. To my disappointment I was told Standard Bank does not have the functionality to disable the tap & go. The only solution is for me to keep my card safe! Wow you are excelling on this one!

TAP & GO function should be optional to customers, like in other good banks. Standard Bank is leading us straight to *********. I never had an issue putting a pin on a speed point or even complained.

This leaves me with one option to migrate to another good bank. We are not safe at Standard Bank and they don’t care about customer safety.