Standard bank service is useless

I withdraw money form a Standard ATM on Monday 27th October at 05:40 and the ATM did not give me my money but the funds went off my account. I made a call to standard bank at 08:00 and informed them about what had happened. I service request was open and i was told the it would take 48hour for the money to be returned to my account. The due date would be 30 October. Today 31 October i called them again to find out what happened with my money as it still was not returned to my account. Standard bank told me that there is still no feedback on the service request that was logged on monday and that i must wait for feedback. This is seriously messed up.