Standard bank service is shocking😡😡😡

Hi there, I had a very bad experience with standard bank Warranty department. In 2018 I bought a car which is financed by Standard bank. I then took out an extended warranty cover of which I was not told that it will expire on the 1st of Jan 2022. I took my car to Ford for repairs in Jan 2022 not knowing that my cover had expired. I left my car there and called them when I got to my work place because I wanted to claim for the courtesy car. To my surprise I was told that my cover had expired on the 1st of Jan. No apologies whatsoever, I was told I can take another cover bt it comes with a waiting period of 3 month. Standard banks services is shocking.