Standard bank Service is poor to the core!

I have an RCP with Standard bank. I've been battling for 4months to get my debit order amount corrected. I went to West Gate branch once during the week, and was blatantly ignored. The staff member came out the branch while I'm in the que outside, gave 3people ahead of me a notice that that person was the last person that she was going to see. Ignoring the rest of us in the que and just left. I went to the branch again on Saturday 18 July. Stood in the que from 8:45am. I am now desperate to get this thing sorted, only for a guy Mr Lootz to come at 10:30 saying that he is a staff member and has an emergency to be given preference over me. He didn't even have the decency to que, because he is a staff member he gets preference! And us, normal people? We must que as we are considered to be Nothing!