Standard Bank service is pathetic

I have been trying to get somebody in Standard Business Banking to help me since 9.00 clock this morning. I phoned them and stayed on the line for +_ 13 minutes listening to music. I phoned again and listened to music for +_ 15 minutes. Then I tried the option where they will phone you back. Still waiting. I tried phoning their head office. They said they will get someone to phone me. Still waiting. It has been 4 1/2 hours and nobody as phoned me. In total I phoned 12 times. This is pathetic. It seems Standard Bank is not interested in helping their customers. Do not use this bank. By far the worst of the worst.