AS
Areesha S
1 reviews | Active since Dec 2020
30 Dec 2020, 12:18
Standard bank service is pathetic
I'm still waiting for an update from the standard bank ***** section to update me on the status of my enquiry, 24 hours ended yesterday. I'm still waiting. I've tried to call standard bank customer service 6 times only to be cut off, I've given my information, answered their security questions, but after 6 tries they still can't tell me when my card would arrive. The last consultant promised me if the call cut my call would be returned immediately, it's been over an hour. Standard Bank, your service is pathetic, and this is the second time this year
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Replies (3)
Standard Bank's replyOfficial
30 Dec 2020, 13:21Hello Areesha
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply30 Dec 2020, 13:21
Official
Hello Areesha
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AS
Areesha S's updateReviewer Update
30 Dec 2020, 13:32Yes, I've heard that as well. I'm still waiting
AS
Areesha S's update30 Dec 2020, 13:32
Reviewer Update
Yes, I've heard that as well. I'm still waiting
AS
Areesha S's updateReviewer Update
30 Dec 2020, 13:37By the way, I'm still waiting for your consultant to get back to me about the personal loan, which he called me about and was too busy to call back at the time we agreed on, I'm also still waiting for your vehicle finance consultant to 'get back to me' since November 2018 and your home loan consultant to 'get back to me' since 2019. So much for escalation.
AS
Areesha S's update30 Dec 2020, 13:37
Reviewer Update
By the way, I'm still waiting for your consultant to get back to me about the personal loan, which he called me about and was too busy to call back at the time we agreed on, I'm also still waiting for your vehicle finance consultant to 'get back to me' since November 2018 and your home loan consultant to 'get back to me' since 2019. So much for escalation.