AS
Alain S
1 reviews | Active since Mar 2009
22 Jan 2024, 10:16
Standard Bank service is non existent !!!
We have phoned Standard Bank 3 times already for them to email us the Merchant Application Forms. Apparently this Department does not have a direct telephone number ? How many more times must we phone ????!!! You hide behind Hellopeter and do not give any feedback of my previous complaint. You think an apology phone call from a Manager is good enough !!! Shame on you Standard Bank !!!!
Helpful (0)
Replies (78)0
Replies (78)
Standard Bank's replyOfficial
22 Jan 2024, 10:47Hi Alain
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 10:47
Official
Hi Alain
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 12:58When ????
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Alain S's update22 Jan 2024, 12:58
Reviewer Update
When ????
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Alain S's updateReviewer Update
22 Jan 2024, 13:26Same as last time, this will take days to "resolve" but nothing gets done in the end !!
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Alain S's update22 Jan 2024, 13:26
Reviewer Update
Same as last time, this will take days to "resolve" but nothing gets done in the end !!
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Alain S's updateReviewer Update
22 Jan 2024, 13:34Instead of getting your Manager to phone with the previous complaint, why does nobody inform of what action was taken to resolve the lies from the employee ? That would have been better feedback !
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Alain S's update22 Jan 2024, 13:34
Reviewer Update
Instead of getting your Manager to phone with the previous complaint, why does nobody inform of what action was taken to resolve the lies from the employee ? That would have been better feedback !
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Alain S's updateReviewer Update
22 Jan 2024, 13:57I am not asking you to share any disciplinary procedures. It would have been nice to have received some feedback as to why I was **** to by 3 staff members ?!
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Alain S's update22 Jan 2024, 13:57
Reviewer Update
I am not asking you to share any disciplinary procedures. It would have been nice to have received some feedback as to why I was **** to by 3 staff members ?!
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Alain S's updateReviewer Update
22 Jan 2024, 15:30And ? What is the outcome ?
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Alain S's update22 Jan 2024, 15:30
Reviewer Update
And ? What is the outcome ?
Standard Bank's replyOfficial
22 Jan 2024, 15:50Dear Alain
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 15:50
Official
Dear Alain
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 15:51OK, and when will I hear from Merchant Services ?
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Alain S's update22 Jan 2024, 15:51
Reviewer Update
OK, and when will I hear from Merchant Services ?
Standard Bank's replyOfficial
22 Jan 2024, 16:06Dear Alain
As soon as our team is provided with feedback by the Merchant Services, we will reach out to you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
As soon as our team is provided with feedback by the Merchant Services, we will reach out to you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 16:06
Official
Dear Alain
As soon as our team is provided with feedback by the Merchant Services, we will reach out to you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
As soon as our team is provided with feedback by the Merchant Services, we will reach out to you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 16:12Hopefully it will be sooner than later ... we have been waiting for almost a week now for someone to email Merchant Application forms ?
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Alain S's update22 Jan 2024, 16:12
Reviewer Update
Hopefully it will be sooner than later ... we have been waiting for almost a week now for someone to email Merchant Application forms ?
Standard Bank's replyOfficial
22 Jan 2024, 16:22Dear Alain
We profusely apologize for the delay.
We will contact you as soon as we receive feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We profusely apologize for the delay.
We will contact you as soon as we receive feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 16:22
Official
Dear Alain
We profusely apologize for the delay.
We will contact you as soon as we receive feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We profusely apologize for the delay.
We will contact you as soon as we receive feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 16:26Waiting
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Alain S's update22 Jan 2024, 16:26
Reviewer Update
Waiting
Standard Bank's replyOfficial
22 Jan 2024, 16:38Dear Alain
Our team will be in touch.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 16:38
Official
Dear Alain
Our team will be in touch.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 16:40OK, I hope it will be within this week. A week to wait for a Merchant Application to be emailed is totally not acceptable !
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Alain S's update22 Jan 2024, 16:40
Reviewer Update
OK, I hope it will be within this week. A week to wait for a Merchant Application to be emailed is totally not acceptable !
Standard Bank's replyOfficial
22 Jan 2024, 16:57Dear Alain
Our team will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 16:57
Official
Dear Alain
Our team will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 16:58It is a pity that I have to waste my time running after you to give you business !!! I wish I had a business like yours where the customer has to do all the chasing !!!
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Alain S's update22 Jan 2024, 16:58
Reviewer Update
It is a pity that I have to waste my time running after you to give you business !!! I wish I had a business like yours where the customer has to do all the chasing !!!
Standard Bank's replyOfficial
22 Jan 2024, 17:07Dear Alain
This matter has been assigned to our team and someone is working on this matter.
Please be on the look out for further feedback.
Apologies for any inconvenience experienced with us.
Kindest regards, Standard Bank Hello Peter Team***
This matter has been assigned to our team and someone is working on this matter.
Please be on the look out for further feedback.
Apologies for any inconvenience experienced with us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 17:07
Official
Dear Alain
This matter has been assigned to our team and someone is working on this matter.
Please be on the look out for further feedback.
Apologies for any inconvenience experienced with us.
Kindest regards, Standard Bank Hello Peter Team***
This matter has been assigned to our team and someone is working on this matter.
Please be on the look out for further feedback.
Apologies for any inconvenience experienced with us.
Kindest regards, Standard Bank Hello Peter Team***
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Alain S's updateReviewer Update
22 Jan 2024, 17:08Noted
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Alain S's update22 Jan 2024, 17:08
Reviewer Update
Noted
Standard Bank's replyOfficial
22 Jan 2024, 17:22Thank you Alain.
Standard Bank's reply22 Jan 2024, 17:22
Official
Thank you Alain.
Standard Bank's replyOfficial
23 Jan 2024, 10:47Hi Alain
Please be aware that although our staff is attempting to contact you, the number provided is not working.
Could you please give us another phone number we can use to contact you?
Kindest regards, Standard Bank Hello Peter Team ***
Please be aware that although our staff is attempting to contact you, the number provided is not working.
Could you please give us another phone number we can use to contact you?
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jan 2024, 10:47
Official
Hi Alain
Please be aware that although our staff is attempting to contact you, the number provided is not working.
Could you please give us another phone number we can use to contact you?
Kindest regards, Standard Bank Hello Peter Team ***
Please be aware that although our staff is attempting to contact you, the number provided is not working.
Could you please give us another phone number we can use to contact you?
Kindest regards, Standard Bank Hello Peter Team ***
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Alain S's updateReviewer Update
23 Jan 2024, 10:51Unbelievable !!!! I did phone in yesterday and gave my number. They told me a Manager will call me back. Of course, they did not say when ?????
There is really nothing to discuss. All I need is the merchant application forms.
There is really nothing to discuss. All I need is the merchant application forms.
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Alain S's update23 Jan 2024, 10:51
Reviewer Update
Unbelievable !!!! I did phone in yesterday and gave my number. They told me a Manager will call me back. Of course, they did not say when ?????
There is really nothing to discuss. All I need is the merchant application forms.
There is really nothing to discuss. All I need is the merchant application forms.
Standard Bank's replyOfficial
23 Jan 2024, 10:53Hi Alain
Please check your emails as well.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Please check your emails as well.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jan 2024, 10:53
Official
Hi Alain
Please check your emails as well.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Please check your emails as well.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
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Alain S's updateReviewer Update
23 Jan 2024, 10:55ZERO emails !!!! What is so difficult ???? Are you able to provide the Merchant Registration forms or not ??????? I do not understand why we keep on having to have a discussion about something so simple !!!!
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Alain S's update23 Jan 2024, 10:55
Reviewer Update
ZERO emails !!!! What is so difficult ???? Are you able to provide the Merchant Registration forms or not ??????? I do not understand why we keep on having to have a discussion about something so simple !!!!
Standard Bank's replyOfficial
23 Jan 2024, 11:03Hi Alain
Please note that our team sent you an email this morning. We will ask them to resend it now.
Kindest regards, Standard Bank Hello Peter Team ***
Please note that our team sent you an email this morning. We will ask them to resend it now.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jan 2024, 11:03
Official
Hi Alain
Please note that our team sent you an email this morning. We will ask them to resend it now.
Kindest regards, Standard Bank Hello Peter Team ***
Please note that our team sent you an email this morning. We will ask them to resend it now.
Kindest regards, Standard Bank Hello Peter Team ***
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Alain S's updateReviewer Update
23 Jan 2024, 11:06I have not received any emails. And I have just also checked my quarantine in case the emails went in there, no emails from Standard Bank ! What times was this sent ?
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Alain S's update23 Jan 2024, 11:06
Reviewer Update
I have not received any emails. And I have just also checked my quarantine in case the emails went in there, no emails from Standard Bank ! What times was this sent ?
Standard Bank's replyOfficial
23 Jan 2024, 12:27Standard Bank's reply23 Jan 2024, 12:27
Official
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Alain S's updateReviewer Update
23 Jan 2024, 12:28To who ???
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Alain S's update23 Jan 2024, 12:28
Reviewer Update
To who ???
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Alain S's updateReviewer Update
23 Jan 2024, 12:34This reply just shows your ignorance ! The email was not sent to me, but to my wife's email address !!!
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Alain S's update23 Jan 2024, 12:34
Reviewer Update
This reply just shows your ignorance ! The email was not sent to me, but to my wife's email address !!!
Standard Bank's replyOfficial
23 Jan 2024, 12:40Hi Alain
Note that this is the email address that hello-peter provided to us.
Kindest regards, Standard Bank Hello Peter Team ***
Note that this is the email address that hello-peter provided to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jan 2024, 12:40
Official
Hi Alain
Note that this is the email address that hello-peter provided to us.
Kindest regards, Standard Bank Hello Peter Team ***
Note that this is the email address that hello-peter provided to us.
Kindest regards, Standard Bank Hello Peter Team ***
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Alain S's updateReviewer Update
23 Jan 2024, 12:42100% correct, so why did you email my wife ??? And I have still not received the email on my email address ??? Something is seriously wrong here !!!!
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Alain S's update23 Jan 2024, 12:42
Reviewer Update
100% correct, so why did you email my wife ??? And I have still not received the email on my email address ??? Something is seriously wrong here !!!!
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Alain S's updateReviewer Update
23 Jan 2024, 12:47I just received an email now to my email address. I hope I am not going down the same road with Standard Bank as a few weeks ago with misinformation. When I spoke to Merchant Services I was told there are no forms to complete ? And now there are ? The lack of information from Standard Bank is astounding !!
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Alain S's update23 Jan 2024, 12:47
Reviewer Update
I just received an email now to my email address. I hope I am not going down the same road with Standard Bank as a few weeks ago with misinformation. When I spoke to Merchant Services I was told there are no forms to complete ? And now there are ? The lack of information from Standard Bank is astounding !!
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Alain S's updateReviewer Update
23 Jan 2024, 12:52WOW, you certainly do not know how to read simple messages !!!!
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Alain S's update23 Jan 2024, 12:52
Reviewer Update
WOW, you certainly do not know how to read simple messages !!!!
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Alain S's updateReviewer Update
23 Jan 2024, 13:14Yes, close this because the left hand does not know what the right hand is doing at Standard Bank. So much conflicting information, and more importantly wasting my time !!!! I have escalated this matter further now !!! Such a pity that I always have to struggle to get the correct information from Standard Bank and that the employees are not sufficiently trained to give the correct details in the first place !!! Shame on you Standard Bank !!!!
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Alain S's update23 Jan 2024, 13:14
Reviewer Update
Yes, close this because the left hand does not know what the right hand is doing at Standard Bank. So much conflicting information, and more importantly wasting my time !!!! I have escalated this matter further now !!! Such a pity that I always have to struggle to get the correct information from Standard Bank and that the employees are not sufficiently trained to give the correct details in the first place !!! Shame on you Standard Bank !!!!
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Alain S's updateReviewer Update
26 Feb 2024, 13:27Hi
This matter has still not been resolved, it has been ongoing since 2 January 2024.
Is there anyone that is able to assist with this ?
This matter has still not been resolved, it has been ongoing since 2 January 2024.
Is there anyone that is able to assist with this ?
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Alain S's update26 Feb 2024, 13:27
Reviewer Update
Hi
This matter has still not been resolved, it has been ongoing since 2 January 2024.
Is there anyone that is able to assist with this ?
This matter has still not been resolved, it has been ongoing since 2 January 2024.
Is there anyone that is able to assist with this ?
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Alain S's updateReviewer Update
26 Feb 2024, 15:07Many thanks
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Alain S's update26 Feb 2024, 15:07
Reviewer Update
Many thanks
Standard Bank's replyOfficial
26 Feb 2024, 16:29Good day Alain
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2024, 16:29
Official
Good day Alain
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
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Alain S's updateReviewer Update
26 Feb 2024, 16:31Thank you, I really hope so because I do not have the time to keep on begging Standard Bank for service.
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Alain S's update26 Feb 2024, 16:31
Reviewer Update
Thank you, I really hope so because I do not have the time to keep on begging Standard Bank for service.
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Alain S's updateReviewer Update
27 Feb 2024, 09:13Hi
I really hope so because the service is non existent at this stage !
I really hope so because the service is non existent at this stage !
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Alain S's update27 Feb 2024, 09:13
Reviewer Update
Hi
I really hope so because the service is non existent at this stage !
I really hope so because the service is non existent at this stage !
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Alain S's updateReviewer Update
27 Feb 2024, 09:55I am not sure I understand. At 7.09 am said I must "keep an eye out for additional input" and now you are saying "we are looking into the matter". Which one is it ?
One would think that after copying in 10 people in the email, someone would reply, especially taking into account that we have been waiting since 2 January 2024 to open up a Merchant Account with Standard Bank.
One would think that after copying in 10 people in the email, someone would reply, especially taking into account that we have been waiting since 2 January 2024 to open up a Merchant Account with Standard Bank.
AS
Alain S's update27 Feb 2024, 09:55
Reviewer Update
I am not sure I understand. At 7.09 am said I must "keep an eye out for additional input" and now you are saying "we are looking into the matter". Which one is it ?
One would think that after copying in 10 people in the email, someone would reply, especially taking into account that we have been waiting since 2 January 2024 to open up a Merchant Account with Standard Bank.
One would think that after copying in 10 people in the email, someone would reply, especially taking into account that we have been waiting since 2 January 2024 to open up a Merchant Account with Standard Bank.
Standard Bank's replyOfficial
27 Feb 2024, 11:29Dear Alain
We sincerely apologize for the delay caused in this regard.
We have followed with our team and we will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
We have followed with our team and we will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 11:29
Official
Dear Alain
We sincerely apologize for the delay caused in this regard.
We have followed with our team and we will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
We have followed with our team and we will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
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Alain S's updateReviewer Update
27 Feb 2024, 12:15Shame on you Standard Bank !!! I am not sure why no one can reply !!!!!
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Alain S's update27 Feb 2024, 12:15
Reviewer Update
Shame on you Standard Bank !!! I am not sure why no one can reply !!!!!
Standard Bank's replyOfficial
27 Feb 2024, 12:18Dear Alain
Our team tried calling just now to no avail.
Please be on the look out for our email communication.
Looking forward to your response.
Kind Regards
Standard Bank Hello Peter Team
***
Our team tried calling just now to no avail.
Please be on the look out for our email communication.
Looking forward to your response.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 12:18
Official
Dear Alain
Our team tried calling just now to no avail.
Please be on the look out for our email communication.
Looking forward to your response.
Kind Regards
Standard Bank Hello Peter Team
***
Our team tried calling just now to no avail.
Please be on the look out for our email communication.
Looking forward to your response.
Kind Regards
Standard Bank Hello Peter Team
***
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Alain S's updateReviewer Update
27 Feb 2024, 12:22Call who ????? I just sent everyone this email !!!
SHAME ON YOU STANDARD BANK THAT NOT ONE OF 10 PEOPLE COPIED IN THIS EMAIL HAS BOTHERED TO REPLY !!!!!!! WE HAVE HAD CONFIRMATION VIA EMAIL AND PHONE FROM PAYFAST THAT THEY HAVE RECEIVED THE CORRECT CREDENTIALS FROM STANDARD BANK. MAYBE STANDARD BANK SHOULD LEARN SOMETHING FROM PAYFAST ABOUT CUSTOMER SERVICE !!!
SHAME ON YOU STANDARD BANK THAT NOT ONE OF 10 PEOPLE COPIED IN THIS EMAIL HAS BOTHERED TO REPLY !!!!!!! WE HAVE HAD CONFIRMATION VIA EMAIL AND PHONE FROM PAYFAST THAT THEY HAVE RECEIVED THE CORRECT CREDENTIALS FROM STANDARD BANK. MAYBE STANDARD BANK SHOULD LEARN SOMETHING FROM PAYFAST ABOUT CUSTOMER SERVICE !!!
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Alain S's update27 Feb 2024, 12:22
Reviewer Update
Call who ????? I just sent everyone this email !!!
SHAME ON YOU STANDARD BANK THAT NOT ONE OF 10 PEOPLE COPIED IN THIS EMAIL HAS BOTHERED TO REPLY !!!!!!! WE HAVE HAD CONFIRMATION VIA EMAIL AND PHONE FROM PAYFAST THAT THEY HAVE RECEIVED THE CORRECT CREDENTIALS FROM STANDARD BANK. MAYBE STANDARD BANK SHOULD LEARN SOMETHING FROM PAYFAST ABOUT CUSTOMER SERVICE !!!
SHAME ON YOU STANDARD BANK THAT NOT ONE OF 10 PEOPLE COPIED IN THIS EMAIL HAS BOTHERED TO REPLY !!!!!!! WE HAVE HAD CONFIRMATION VIA EMAIL AND PHONE FROM PAYFAST THAT THEY HAVE RECEIVED THE CORRECT CREDENTIALS FROM STANDARD BANK. MAYBE STANDARD BANK SHOULD LEARN SOMETHING FROM PAYFAST ABOUT CUSTOMER SERVICE !!!
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Alain S's updateReviewer Update
27 Feb 2024, 14:01When ? Enjoy your "tea" !
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Alain S's update27 Feb 2024, 14:01
Reviewer Update
When ? Enjoy your "tea" !
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Alain S's updateReviewer Update
27 Feb 2024, 14:36LOL !!!
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Alain S's update27 Feb 2024, 14:36
Reviewer Update
LOL !!!
Standard Bank's replyOfficial
29 Feb 2024, 10:25 Dear Alain
Thank you for writing back to us.
Our team will deal and respond to your email accordingly.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for writing back to us.
Our team will deal and respond to your email accordingly.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Feb 2024, 10:25
Official
Dear Alain
Thank you for writing back to us.
Our team will deal and respond to your email accordingly.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for writing back to us.
Our team will deal and respond to your email accordingly.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
AS
Alain S's updateReviewer Update
06 Mar 2024, 00:01Hi
Any updates please ?
Any updates please ?
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Alain S's update06 Mar 2024, 00:01
Reviewer Update
Hi
Any updates please ?
Any updates please ?
Standard Bank's replyOfficial
06 Mar 2024, 06:53Hi Alain
Please note that our team has advised us that they are communicating with you via email, please refer to you emails for further updates thank you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our team has advised us that they are communicating with you via email, please refer to you emails for further updates thank you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Mar 2024, 06:53
Official
Hi Alain
Please note that our team has advised us that they are communicating with you via email, please refer to you emails for further updates thank you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our team has advised us that they are communicating with you via email, please refer to you emails for further updates thank you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
AS
Alain S's updateReviewer Update
06 Mar 2024, 09:07We know their level of communication which is non existent ! They claim an email was sent on 1 March 2024 and I have asked for a copy 3 times already and there is no response so I must assume there is not email !!!
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Alain S's update06 Mar 2024, 09:07
Reviewer Update
We know their level of communication which is non existent ! They claim an email was sent on 1 March 2024 and I have asked for a copy 3 times already and there is no response so I must assume there is not email !!!
AS
Alain S's updateReviewer Update
06 Mar 2024, 09:43And the joke is once again on Standard Bank. You claim to have sent an email 1 March. Just received the email. The letter is dated 31 January and was only emailed on 1February. But since then lots has happened and still no resolution after more than a month of begging Standard Bank !!!
AS
Alain S's update06 Mar 2024, 09:43
Reviewer Update
And the joke is once again on Standard Bank. You claim to have sent an email 1 March. Just received the email. The letter is dated 31 January and was only emailed on 1February. But since then lots has happened and still no resolution after more than a month of begging Standard Bank !!!
Standard Bank's replyOfficial
06 Mar 2024, 12:59Hi Alain
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Mar 2024, 12:59
Official
Hi Alain
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
06 Mar 2024, 12:59Hi Alain
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Mar 2024, 12:59
Official
Hi Alain
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Please note that our business banking team will assist you. Please allow our team time to look into the matter and our team will get back to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
AS
Alain S's updateReviewer Update
06 Mar 2024, 13:01Sure, like they have been assisting me since 22 January ?!
That is contradictory to what they have told me !!
I am going to lay a complaint at the Banking Ombudsman now as Standard Bank has wasted enough of my time !
That is contradictory to what they have told me !!
I am going to lay a complaint at the Banking Ombudsman now as Standard Bank has wasted enough of my time !
AS
Alain S's update06 Mar 2024, 13:01
Reviewer Update
Sure, like they have been assisting me since 22 January ?!
That is contradictory to what they have told me !!
I am going to lay a complaint at the Banking Ombudsman now as Standard Bank has wasted enough of my time !
That is contradictory to what they have told me !!
I am going to lay a complaint at the Banking Ombudsman now as Standard Bank has wasted enough of my time !
AS
Alain S's updateReviewer Update
06 Mar 2024, 17:59I do not have anymore time to waste and addressing this in another forum now.
Please be guided accordingly.
Please be guided accordingly.
AS
Alain S's update06 Mar 2024, 17:59
Reviewer Update
I do not have anymore time to waste and addressing this in another forum now.
Please be guided accordingly.
Please be guided accordingly.
AS
Alain S's updateReviewer Update
17 Mar 2024, 01:15Another 10 days and still no response from Standard Bank !!! Clearly there is no urgency on your side !!!!
AS
Alain S's update17 Mar 2024, 01:15
Reviewer Update
Another 10 days and still no response from Standard Bank !!! Clearly there is no urgency on your side !!!!
Standard Bank's replyOfficial
17 Mar 2024, 08:44Good day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 08:44
Official
Good day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
17 Mar 2024, 10:04I have been more than patient and reasonable waiting for a reply which is never forthcoming ! B
AS
Alain S's update17 Mar 2024, 10:04
Reviewer Update
I have been more than patient and reasonable waiting for a reply which is never forthcoming ! B
Standard Bank's replyOfficial
17 Mar 2024, 10:39Good day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 10:39
Official
Good day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
17 Mar 2024, 10:43Copy and paste reply with ZERO action !!
AS
Alain S's update17 Mar 2024, 10:43
Reviewer Update
Copy and paste reply with ZERO action !!
Standard Bank's replyOfficial
17 Mar 2024, 12:04Good day Alain
We hope this email finds you well. We are writing to sincerely apologize for the delay in actioning your request. We acknowledge that our response time fell short of your expectations, and for that, we extend our deepest apologies. We understand the importance of addressing your concerns promptly and efficiently. In order to rectify this situation and prevent any further delays, may we kindly request your patience as we thoroughly investigate and liaise with our stakeholders to determine where exactly we dropped the ball. Rest assured, we are committed to resolving this matter swiftly and providing you with a satisfactory outcome. We value your business and the trust you have placed in our company, and we assure you that appropriate measures will be implemented to prevent such delays in the future. Once our investigation is complete, we will get back to you with a comprehensive explanation and a plan of action to address any issues that may have arisen. Thank you for your understanding and cooperation in this matter.
KInd regards
Standard Bank Hello Peter Team
***
We hope this email finds you well. We are writing to sincerely apologize for the delay in actioning your request. We acknowledge that our response time fell short of your expectations, and for that, we extend our deepest apologies. We understand the importance of addressing your concerns promptly and efficiently. In order to rectify this situation and prevent any further delays, may we kindly request your patience as we thoroughly investigate and liaise with our stakeholders to determine where exactly we dropped the ball. Rest assured, we are committed to resolving this matter swiftly and providing you with a satisfactory outcome. We value your business and the trust you have placed in our company, and we assure you that appropriate measures will be implemented to prevent such delays in the future. Once our investigation is complete, we will get back to you with a comprehensive explanation and a plan of action to address any issues that may have arisen. Thank you for your understanding and cooperation in this matter.
KInd regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 12:04
Official
Good day Alain
We hope this email finds you well. We are writing to sincerely apologize for the delay in actioning your request. We acknowledge that our response time fell short of your expectations, and for that, we extend our deepest apologies. We understand the importance of addressing your concerns promptly and efficiently. In order to rectify this situation and prevent any further delays, may we kindly request your patience as we thoroughly investigate and liaise with our stakeholders to determine where exactly we dropped the ball. Rest assured, we are committed to resolving this matter swiftly and providing you with a satisfactory outcome. We value your business and the trust you have placed in our company, and we assure you that appropriate measures will be implemented to prevent such delays in the future. Once our investigation is complete, we will get back to you with a comprehensive explanation and a plan of action to address any issues that may have arisen. Thank you for your understanding and cooperation in this matter.
KInd regards
Standard Bank Hello Peter Team
***
We hope this email finds you well. We are writing to sincerely apologize for the delay in actioning your request. We acknowledge that our response time fell short of your expectations, and for that, we extend our deepest apologies. We understand the importance of addressing your concerns promptly and efficiently. In order to rectify this situation and prevent any further delays, may we kindly request your patience as we thoroughly investigate and liaise with our stakeholders to determine where exactly we dropped the ball. Rest assured, we are committed to resolving this matter swiftly and providing you with a satisfactory outcome. We value your business and the trust you have placed in our company, and we assure you that appropriate measures will be implemented to prevent such delays in the future. Once our investigation is complete, we will get back to you with a comprehensive explanation and a plan of action to address any issues that may have arisen. Thank you for your understanding and cooperation in this matter.
KInd regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
17 Mar 2024, 14:46You have been investigating for almost 2 months now ?!
How much more time do you need ?!
How much more time do you need ?!
AS
Alain S's update17 Mar 2024, 14:46
Reviewer Update
You have been investigating for almost 2 months now ?!
How much more time do you need ?!
How much more time do you need ?!
Standard Bank's replyOfficial
17 Mar 2024, 14:51Good day Alain
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 14:51
Official
Good day Alain
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
17 Mar 2024, 14:522 months !!!!! Such priority service !!
AS
Alain S's update17 Mar 2024, 14:52
Reviewer Update
2 months !!!!! Such priority service !!
Standard Bank's replyOfficial
18 Mar 2024, 07:15Good day
We will ensure that you receive a call from one of our agents.
KInd regards
Standard Bank Hello Peter Team
***
We will ensure that you receive a call from one of our agents.
KInd regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2024, 07:15
Official
Good day
We will ensure that you receive a call from one of our agents.
KInd regards
Standard Bank Hello Peter Team
***
We will ensure that you receive a call from one of our agents.
KInd regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
18 Mar 2024, 11:53When ???
AS
Alain S's update18 Mar 2024, 11:53
Reviewer Update
When ???
AS
Alain S's updateReviewer Update
18 Mar 2024, 15:01Still waiting for the phone call ....
AS
Alain S's update18 Mar 2024, 15:01
Reviewer Update
Still waiting for the phone call ....
AS
Alain S's updateReviewer Update
19 Mar 2024, 08:20You have still not answered the question and no phonecall ?!
AS
Alain S's update19 Mar 2024, 08:20
Reviewer Update
You have still not answered the question and no phonecall ?!
Standard Bank's replyOfficial
21 Mar 2024, 16:07Standard Bank's reply21 Mar 2024, 16:07
Official
AS
Alain S's updateReviewer Update
25 Mar 2024, 21:25Any news ?
AS
Alain S's update25 Mar 2024, 21:25
Reviewer Update
Any news ?
AS
Alain S's updateReviewer Update
01 Apr 2024, 08:51I refer to your message of 17 March 2024 and still waiting for your your reply.
Are you still busy "investigating" ?
"Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached."
Are you still busy "investigating" ?
"Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached."
AS
Alain S's update01 Apr 2024, 08:51
Reviewer Update
I refer to your message of 17 March 2024 and still waiting for your your reply.
Are you still busy "investigating" ?
"Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached."
Are you still busy "investigating" ?
"Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached."
Standard Bank's replyOfficial
02 Apr 2024, 10:27Hi Alain
Please note that the team will get back to you once they have feedback.
Kindest regards, Standard Bank Hello Peter Team***
Please note that the team will get back to you once they have feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Apr 2024, 10:27
Official
Hi Alain
Please note that the team will get back to you once they have feedback.
Kindest regards, Standard Bank Hello Peter Team***
Please note that the team will get back to you once they have feedback.
Kindest regards, Standard Bank Hello Peter Team***
AS
Alain S's updateReviewer Update
02 Apr 2024, 12:32It is taking an extremely long time !!! Does anyone work at Standard Bank ???
What is the time frame ????
What is the time frame ????
AS
Alain S's update02 Apr 2024, 12:32
Reviewer Update
It is taking an extremely long time !!! Does anyone work at Standard Bank ???
What is the time frame ????
What is the time frame ????
AS
Alain S's updateReviewer Update
02 Apr 2024, 15:46You have been telling copying and pasting the same reply without any time frame commitment. When you give a time frame, you do not adhere to it. This is really a joke !!! And clearly Standard Bank are not interested.
AS
Alain S's update02 Apr 2024, 15:46
Reviewer Update
You have been telling copying and pasting the same reply without any time frame commitment. When you give a time frame, you do not adhere to it. This is really a joke !!! And clearly Standard Bank are not interested.
AS
Alain S's updateReviewer Update
02 Apr 2024, 18:02Yes, the standard copy and paste reply without any commitment.
I just saw on News 24 that your CEO has earned himself a fat salary increase in 2023.
Maybe he should take a salary cut and employ more staff that can actually reply.
I just saw on News 24 that your CEO has earned himself a fat salary increase in 2023.
Maybe he should take a salary cut and employ more staff that can actually reply.
AS
Alain S's update02 Apr 2024, 18:02
Reviewer Update
Yes, the standard copy and paste reply without any commitment.
I just saw on News 24 that your CEO has earned himself a fat salary increase in 2023.
Maybe he should take a salary cut and employ more staff that can actually reply.
I just saw on News 24 that your CEO has earned himself a fat salary increase in 2023.
Maybe he should take a salary cut and employ more staff that can actually reply.
AS
Alain S's updateReviewer Update
07 Apr 2024, 01:20Still waiting ......... ??????
AS
Alain S's update07 Apr 2024, 01:20
Reviewer Update
Still waiting ......... ??????
AS
Alain S's updateReviewer Update
08 Apr 2024, 22:01Any updates ????
AS
Alain S's update08 Apr 2024, 22:01
Reviewer Update
Any updates ????
AS
Alain S's updateReviewer Update
09 Apr 2024, 11:26You keep changing the story because you cannot keep up with your own lies !!!
Standard Bank think that all is OK, but this unacceptable and unprofessional service has been taken up for further investigation is a different forum. Shame on you Standard Bank !!!!
Standard Bank think that all is OK, but this unacceptable and unprofessional service has been taken up for further investigation is a different forum. Shame on you Standard Bank !!!!
AS
Alain S's update09 Apr 2024, 11:26
Reviewer Update
You keep changing the story because you cannot keep up with your own lies !!!
Standard Bank think that all is OK, but this unacceptable and unprofessional service has been taken up for further investigation is a different forum. Shame on you Standard Bank !!!!
Standard Bank think that all is OK, but this unacceptable and unprofessional service has been taken up for further investigation is a different forum. Shame on you Standard Bank !!!!
AS
Alain S's updateReviewer Update
10 Apr 2024, 10:04Don't bother anymore. Clearly you are wasting my time and do not know what day of the week it is !!
Surely if you tell me that you are investigting and someone will get back to me, then you are aware of the issue ???!!! Or is that just a PR lie !!! This is now being addressed in another forum and I hope someone gets fired for this digsauting service !!!
Surely if you tell me that you are investigting and someone will get back to me, then you are aware of the issue ???!!! Or is that just a PR lie !!! This is now being addressed in another forum and I hope someone gets fired for this digsauting service !!!
AS
Alain S's update10 Apr 2024, 10:04
Reviewer Update
Don't bother anymore. Clearly you are wasting my time and do not know what day of the week it is !!
Surely if you tell me that you are investigting and someone will get back to me, then you are aware of the issue ???!!! Or is that just a PR lie !!! This is now being addressed in another forum and I hope someone gets fired for this digsauting service !!!
Surely if you tell me that you are investigting and someone will get back to me, then you are aware of the issue ???!!! Or is that just a PR lie !!! This is now being addressed in another forum and I hope someone gets fired for this digsauting service !!!