Standard Bank service is appalling.

I have requested my tax certificate some days a week ago from the person who serviced my request in 2014. No response. I go to Standard Bank general contact point and make the request. Instead of delivering results, they refer to another department. It seems no one is really prepared to give results within reasonable time. I have asked when I will get a response but no one has commented on this.<br> Mind you last year I received the same run around. <br> <br> In other years, requesting a tax certificate has been a smooth and swift process. Standard Bank service has moved from good to appalling.<br> <br> Now that I have put this here, can I get clear timelines as to when I will get my tax certificate in my inbox??