Standard Bank service is a joke.

1) PLEASE JUSTIFY the R60 (SIXTY RAND) they debit off of your account when you ask for a stamped 3 month bank statement at Enquiries Desk. Are your stamps really that expensive or what? Do you not debit enough monthly fees already?

2) Earlier this year my cell number changed. I went to the bank like a good citizen and updated my number. None of the pretty easy settings were made (for example, my SMS notifications just stopped and obviously wasn't set to send to my new number - do we really need to silver s**** this to the staff? Obviously if I come in to change my phone number and that's all I ask, I want all those settings THE SAME AS IT WAS!)

3) The reason I drove (in my lunch time, during work) to the bank to make sure my number is changed is because I don't have the next 30 years to hold the line until someone becomes available some day (or never) when I phone. All I wanted, was for one of the staff to update my cell number on my Ucount Rewards Acc, surely you must be able to do this as it is a STANDARD BANK SERVICE. Instead, I was pointed to a phone, some Ucount Department number was dialed and I was told to hold until someone answers. FIVE MINUTES later I walked out. I could have done that from home, and there is a reason I would make the effort to DRIVE TO THE BANK - in order to NOT be on the phone waiting for days for someone to help me.

I am officially disgusted with this bank's inefficiency. Nothing is made easy, instead getting anything done is made MORE difficult.