Standard bank service getting worse

Item: Standard Bank
Rating: 1
Author: Pieter D

I have phoned standard bank business bank twice now to get details on applying for a business loan and on both occasions I have received nothing but crickets. The second occasion I was asked where the closest standard bank is to me and I explained Northgate, so Northgate phoned me and explained they would e mail me, well it’s been three weeks now. Maybe it’s a sign that I should move banks after 20 years. Customer service has gone down the toilette

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Apr 2018, 09:27

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank's reply06 Apr 2018, 09:27

Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank's replyOfficial

12 Apr 2018, 10:47

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***

Standard Bank's reply12 Apr 2018, 10:47

Official

Pieter D's updateReviewer Update

11 May 2018, 09:15

It’s been almost a month and I still have not received anything from you, no call, no follow up to see if my request was attended to.......absolutely F@#K all. So apparently myself as a client means nothing. Ooooh wait but you did have the decency to phone me yesterday to tell me my credit card was overdrawn by R90.00. Your priorities are totally *****ed up and I will now be changing banks

Pieter D's update11 May 2018, 09:15

Reviewer Update