Standard bank Service failure

I honestly regret why I took car finance with standard bank , the amount of admin I have to go through .

I increased my premium accepted the mandate , but the bank is not debiting . When I enquired on the digital platform Ntombifuthi takes forever to answer and she terminated the chat , I sent a message on Linkedin the busy responded but only called when I complained for the second time and by that time I had already reached out to contact centre spoke to Linda who also advised me that the debit order is active , and she doesn’t know why they didn’t debit .

Linda also checked with her other colleagues but nobody could understand why the debit order didn’t go off my account , she further advised she will investigate further and provide feedback the next day @ 16h00 to date she hasn’t called , not sure if the business wants me to drop this when I just financed the car , how can I trust Standard bank after this clearly I don’t take priority in their business .

The service is appalling , all this suffering for making extra payment .

Whether client is small or big ,you provide excellent service what matters is client retention .

Niyanyanyisa shame .