STANDARD BANK - **** SERVICE - EVERY SINGLE TIME

Standard Banks Service SUCKS. Pathetic is an UNDERSTATEMENT. I've done internet banking using my current email address and today it would not give me the OTP in order to do my banking. Apparently it picked up an old email address. Why??? So the call center agent says they cannot change the email address I need to go to a branch to have it changed. Q 1. why did they ask me 5 security questions and then still doubt that I am the account holder? Q 2 The real ******* out there is getting away why not put measures in place to catch them? Q 3 Why is there an after hours number when you actually cannot help and to top it all the team leader cannot even assist? Instead she says she will load the banking details then I can just make the payment HOW when the problem is I cannot get an OTP? So their solution is that I need to go to a branch to change my email address. In the middle of the pandemic GREAT. Well here is my solution, as soon as this **** is sorted I will cancel my account and go to FNB or CAPITEC. STD banks service sucks. GUYS BE SELECTIVE WHEN YOU CHOSE A BANK. I've been banking with them for 30+ years and this is how you are treated. DAMIT I HAD ENOUGH