Standard Bank Service Delivery Blunder

Item: Standard Bank
Rating: 1
Author: John J

In 2015, I received a letter from the Cancellations Department of Standard Bank, regarding my request to cancel my paid up homeloan bond. The law firm of Fairbridges was instructed to cancel the bond in the Deeds Office. It's so many years later and I haven't heard any further word about the matter from Standard Bank, Operational Shared Services, Service Fulfillment, Private Banking, Greyville. Is this poor customer service? What is the opinion of Standard Bank management?

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Replies (2)

Standard Bank's replyOfficial

02 May 2019, 14:58

Dear John Sydney Jeftha

Thank you once again for posting your comments.

One of our bankers will make contact with you to resolve this matter.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply02 May 2019, 14:58

Official

Dear John Sydney Jeftha

Thank you once again for posting your comments.

One of our bankers will make contact with you to resolve this matter.

Kind regards

Complaint Resolution Centre
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Standard Bank's replyOfficial

14 May 2019, 10:31

Dear John Sydney Jeftha

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply14 May 2019, 10:31

Official