JM
Jackie M
1 reviews | Active since Jan 2021
30 Nov 2021, 16:43
Standard Bank Service Centers
Standard Bank Service Centers - went to Standard Bank Service Centre in Somerset West and Canal Walk. Both awful experiences. The security guard at both sites also controlled the lines and sitting area. In Somerset West he was also the Customer Service staff member. It feels like I was standing at Home Affairs and did not feel like a customer. The consultants (when you eventually got there) were helpful but each customer took approx 10 minutes and the wait was excruciating. I have patience but my blood pressure was through the roof on both visits.
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Replies (2)
Standard Bank's replyOfficial
01 Dec 2021, 01:42 Hello Jackie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
C***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
C***
Standard Bank's reply01 Dec 2021, 01:42
Official
Hello Jackie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
C***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
C***
Standard Bank's replyOfficial
01 Dec 2021, 13:52Dear Jackie M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply01 Dec 2021, 13:52
Official
Dear Jackie M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***