STANDARD BANK SERVICE CAPE GATE

I went just past 9 to avoid the normal rows and rows of people waiting at the tellers. 9 people were waiting and waiting - after 25 minutes still waiting to be seved by ONE open teller -three attendents were counting packs and packs of cash - NOT FOR A CLIENT - in the second teller - just ignoring all the clients waiting. Is it really possible that in a big centre this is the kind of service one gets?