Standard Bank service

I have been requesting for an account number for the last 6 months to assist us with a transfer. The service is absolutely unacceptable. My calls aren't returned or the phone just keeps on ringing. We are sending emails every week, receiving a reply maybe once in 3 weeks. My emails are also referred to a new person every time and then everything runs dead. I will never bank with Standard Bank as this is not the first time I have struggled with a transaction where they are involved.