Standard Bank Service

I am so not happy with the bank I thought was the best bank in this country - you have disappointed me standard bank.

I lost my cards and requested for new ones which I collected at Menlyn mall and only got the service after two hours of sitting there at the branch just to collect these cards. Now today I try to use the cards it tells me that I have insufficient funds I call in to check what's happening the first consultant told me that he didn't understand what was happening and I called in again. I was helped by Lwazi who was patient, through and gave me a better understanding of what is happening and for that Lwazi yiu are a gem!

Apparently my new cheque account is linked to some old acc number that I used to have with standard bank when I first joined their services and so my monies are still appearing under my old card number that which I lost - so in short the cards in my possession are useless and now I have to go back to the branch to be assisted and there is no telling if I will sit and wait for assistance after two or three hours when I go to the branch. This shows that due diligence was not done and I am disappointed and had a ruined day because of my bank. I will be switching banks.