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Nomvelo N

1 reviews | Active since Apr 2020

09 Apr 2020, 16:02

Standard bank service

Visited a standard bank in Newcastle mall kzn today. Have been banking with this bank for 10 years now,but the disrespect and humiliation I experienced today brought this relationship to nothing. I walked into the branch at 12:45 today for the money gram service. A lady at the money gram rudely told me that I would have to fill in the form and leave it because they are about to close. While searching for the form the lady then asked me rudely why I was coming at this time,as if talking to a child. I did not respond to this,she continued to ask "why are you only coming now. Again I did not respond she continued to ask ,reducing me to the level of a minor,she asked about four times and waited for an explanation. I would like standard bank to look at their surveillance tapes and see the kind of treatment their clients are receiving from employees.

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Replies (2)
Standard Bank
Standard Bank's reply09 Apr 2020, 16:09
Official
Hello Nomvelo Ndebele

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply21 Apr 2020, 16:30
Official
Dear Nomvelo Ndebele

Thank you for allowing us the opportunity to look into your matter. 
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre 
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