1 reviews | Active since Apr 2020
Standard bank service
Visited a standard bank in Newcastle mall kzn today. Have been banking with this bank for 10 years now,but the disrespect and humiliation I experienced today brought this relationship to nothing. I walked into the branch at 12:45 today for the money gram service. A lady at the money gram rudely told me that I would have to fill in the form and leave it because they are about to close. While searching for the form the lady then asked me rudely why I was coming at this time,as if talking to a child. I did not respond to this,she continued to ask "why are you only coming now. Again I did not respond she continued to ask ,reducing me to the level of a minor,she asked about four times and waited for an explanation. I would like standard bank to look at their surveillance tapes and see the kind of treatment their clients are receiving from employees.
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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